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FAQs

Who is Sax Fetish?

Sax Fetish is one of Sydney city's most iconic businesses, having served and supported the Gay, Lesbian and fetish community from the same location for over 30 years. Ownership of the business changed at the beginning of 2000 which marked the evolution from a leather store into the world class Fetish Emporium that Sax Fetish is today.

We share close ties and resources with our good friends at Lucrezia & De Sade in Melbourne. Thanks to that relationship we have access to skilled designers that take pride in manufacturing many of our own products using the highest quality materials that we can source. Through innovative marketing and retailing, together with strict attention to quality control, our products have become well known and respected through the world. A Sax Fetish or L&D label is a symbol of quality that we stand by. Proud to be wholly Australian owned and operated.



I want to go into a store but I don't live in Sydney.

Lucrezia & De Sade is our sister store which is located at 441 Brunswick Street Fitzroy Melbourne. Alternatively, if neither store is accessible to you we are happy to take phone orders but we are unable to accept credit card payments the same way. However, we do accept direct deposit to our account. See payment options below.



What about the GST?

All prices listed include the 10% Australian GST (Goods and Services Tax).
Overseas customers will have this tax deducted from their order total prior to credit card processing.



Is it safe to use my Credit Card ?

You have our absolute guarantee that your credit card particulars are secure. The Sax Fetish site uses the latest in encrypted credit card technology. Unlike some other sites we do not use a third party bureau to process the transaction. We do not transmit your information over the internet. Your transaction is not processed online - we enter your card details through our store credit card facility the same as every other Sax Fetish personal shopper. Your card is only charged at the time when we are ready to ship your products. If we are out of stock of anything you have ordered we will contact you with an estimated time of delay. If we have part of your order we will ship and charge you just for that and follow up with an ETA on the remaining item. For further details of how we protect your personal information see our Privacy Policy



What Credit Cards or Other Payment Options Do You Accept ?

We accept American Express, Diners Club, Mastercard, Visa and PayPal. If you would like to make a direct deposit to our bank account it is ANZ BSB 012-140 Account 3497 25215. The name of our account is Singapore Developments Pty Ltd.



How will my product be shipped?

Smaller items will be sent within Australia via Express Post. Larger orders will be delivered by our Couriers except where you have only provided a post office box. In that case it will be sent by ordinary mail unless you specifically request express. Overseas orders will be sent via air mail. Remember if you are ordering from outside Australia customs duties and prohibited import laws are your responsibility.



Do you think freight will be expensive?

Freight on most items is charged at a flat rate of $8.00 within Australia and postage calculator for overseas. Many small items are only charged at $5.00 while some of our promotional specials are periodically offered freight free. For orders within Australia, we will dispatch your products with an Australia Post Express Mail Satchel wherever practical. Large parcels may be sent with our couriers for capital cities or major regional centres.

If you have any specific freight request please let us know at the time of placing your order and we can advise whether there will be any additional cost.



Will my Product be Plain Wrapped?

To ensure your complete confidentiality your parcel will not be shipped with Trade Marks, Company Logos or Identifying Labels. Our return address will be listed on all parcels as "Sax – 110a Oxford St. Darlinghurst".



Can you help me with more information about a particular product?

Sure. Just send us an email at shop@saxfetish.com and we will get back to you with whatever extra information you may need. Our friendly staff are always happy to help.



What happens if you don't have the item in stock?

The Sax Fetish range includes nearly two thousand items. With that many product to keep track of we cannot guarantee to have everything in stock all of the time. Our aim is to ship orders between two and seven days. If we are unable to make or source you order within that time frame we will advise you by email of the likely delay. We will not charge your credit card until we have shipped the product. Any time up until then you may choose to cancel your order without any obligation. We will pick up the cost of postage on any back orders so you are not out of pocket for our stock outages. You only pay once per order.



How do I choose the right size for a garment?

Please refer to our Garment Sizing page to work out the right size to choose.



Returns Policy

Please choose carefully as it is not store policy to offer refunds. By law, items of intimate apparel cannot be exchanged. Exchanges will only be accepted with the original docket intact, and will only be accepted within 28 days of purchase. Management reserves the right to refuse an exchange when an item is not in its original condition.



Price Guarantee

For the past 11 years we have been committed to bringing you the best products from Australia and Overseas at a fair price. We live in a highly competitive environment these days and we would like to think that our pencil is as sharp as ever. As we have secured better deals from suppliers or been able to achieve more favourable exchange rates, we have tried to pass these savings on to you the consumer. From time to time though we know others will advertise a cheaper price on particular products. We guarantee to match any advertised price from any Australian retailer (whether that be a bricks and mortar store or a web based business ) on an identical product. Don't be fooled though. There can be a world of difference in the quality of the various fetish products businesses offer. We strive to bring to the best quality possible and will only price match on identical items. Beware of the many cheap and nasty copies of the world famous L&D and SAX Fetish labels.